I'm not sure if I agree with this "article" but, it is somewhat related to a discussion my boss (Dr. Rob Miller) and I were having earlier today. Ideally, we would like to focus every third (I just picked a number) release on "bug hunting" or finding and fixing bugs. Unfortunately, bugs are often a debt we live with for a long time, in the face of progress and new features. I have known few products that didn't have some glitch and the promise of new features often takes some of the edge off of these glitches.
Conversely, some bugs can leave users with such a bad taste that they never quite trust your software again. In the article above the author describes a bug that was reported fixed but still remains broken....after 2 years. Furthermore, as more bugs slip through the cracks a system can slowly become more and more unstable.
This suggests that, when planning product releases, stakeholders should balance the need for new features with the need for a stable system. I believe that, by better "gardening" a product's backlog, most products can avoid these pitfalls. So, here are a few points to consider when gardening your backlogs:
Are stakeholders keeping and gardening personal backlogs? When I say, "personal backlog" I am referring to the features, enhancement and bugs that each stakeholder or program manager would like to see implemented. At every release planning meeting these "personal backlogs" should be gardened and brought to the table for consideration in the "product backlog".
What have users been promised (explicitly or implicitly) and what is the impact of leaving those promises unfulfilled?
Do you know how "real" users feel about your software? How do you collect this information? Sometimes, we get ONE very vocal user (see above). Sometimes we have a quiet majority. When should a user's/client's opinions impact the requirements for a release?
When is a "bug hunting" expedition called for? Is there some threshold or event horizon? Do we have a good litmus test?
Finally, is there a single decision maker (the one ringable neck) for the product backlog? Someone to take all of the personal backlogs and prioritize them. In XP this would be theOn Site Customerand in SCRUM this would be theProduct Owner. I suggest that it NEVER be your development team. This person maintains the backlog, the vision and the roadmap.
It's not likely that you will squash all the bugs in any non-trivial system without writing somequestionable code. So, you should take the time to test drive your software. Also, watch others "test drive" your software. This advice is not just for developers. In fact it's doubly important for non-developer stake holders and Decision Makers to "test-drive" the software. Kick the tires, check all the instruments. How's the suspension? Is it idling rough? Take it to a mechanic (engineer) and see if any maintenance is due (technology debt). Next time you prioritize your backlog you may have a different perspective.