*** UPDATE Dec 20, 2010, We ended up using the tool MadCap Flare. I'll post some pros and cons later ***
So, we just hired a new documentation specialist. We're looking at a tool named Help Studio. If anyone has any suggestions please let me know.
I intend to treat her as any other developer (a pig). Currently our workflow is: Engineer Resolves Case to QA and QA Closes case. The new workflow that we will try out is: Engineer resolves case to Documentation, who then resolves to QA, who then closes.
Over the next couple of weeks I will write more about how things work out.
4 comments:
I’m definitely sharing this with my friends! The information you provided is so valuable and well-explained—I know they’ll benefit from it too. go now
Looking forward to your future posts! Roofing Pros
Great insights on the value of documentation specialists. Clear, accurate records improve efficiency, reduce errors, and support smoother workflows every day. bottled coffee
Excellent overview of documentation specialists and their value. Clear, informative, and easy to understand. Thanks for sharing these helpful insights! accounts payable outsourcing
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